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Contacting a seller before you buy an item

Not all sellers accept questions before you buy an item. For those that do, here's how to get in touch:

  1. Select Contact Seller from the Seller Information section at the top of the listing.
  2. On the Find answers page, choose the topic that best matches your question.
  3. If you can't find a solution to your question, select Contact the seller.
  4. Enter the topic and your question for the seller.
  5. Select Send a copy to my email address if you'd like to keep a copy of the message.
  6. Enter the verification code shown and select Send.

Contacting a seller after you buy an item

To contact a seller after you've bought from them:

  1. Go to Purchase history and select the item.
  2. Select Contact seller.

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Get help with an item that hasn't arrived

If you didn't get your item, you're covered under the eBay Money Back Guarantee. We'll make sure you either receive the item you ordered, or get your money back.

Report an item that hasn't arrived

Leaving feedback for sellers

Leaving feedback is a great way to rate your buying experience with a seller on eBay.

You can leave feedback through your purchase history. If you haven't already, you'll see the option to leave feedback.

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